1 reviews | Active since Nov 2013
Appalled by lack of service
<p>We, on the advice from ADT Security switched from Telephone to Radio signalling. Two weeks ago our alarm triggered in the early hours of the morning, and we received no call. Because this was on a weekend, they could only send out technicians the following Monday which they did and 'rectified' the problem. They had promised to add additional patrols in our area which we failed to see. last night the alarm triggered again and again, no call back leaving us exposed in an area fairly rife with crime and housebreakings etc. My wife called and the soonest they can respond is Wednesday. I am on not happy as we now exposed once again I am considering switching providers now</p>
We thank you for bringing this to our attention. You will be contacted by someone today to discuss further.
Kind regards
Customer services
We thank you for bringing this to our attention. You will be contacted by someone today to discuss further.
Kind regards
Customer services
And to add to this, the lady I spoke to seemed very nonchalant despite the fact I was intimating that I was considering switching providers. NOT ONCE did she question my reasons, offer additional assistance or anything positive. She put me on hold and then advised what my breach of contract amount would be.
And to add to this, the lady I spoke to seemed very nonchalant despite the fact I was intimating that I was considering switching providers. NOT ONCE did she question my reasons, offer additional assistance or anything positive. She put me on hold and then advised what my breach of contract amount would be.