*********** and unprofessional consultants!!!

I am having a HUGE issue with ADT, in Sunday evening I called and advised whoever I was speaking to that our alarm is no longer working at all, he advised that he can send through a technician who can come Monday, because it was a holiday and I was being charged a call out fee, I refused. He then guaranteed me that a technician will come through on Wednesday morning and that in the meantime the patrol car will patrol more around my area. I checked for the car numerous times including today and it has never been visible. I then called in today and was advised that a technician is only available on Saturday, I was speaking to Michaela, who then hung up on me, I called back and asked Nhlanhla to call me and Michaela did but placed me on hold for more than 10 minutes, I was alarmed when she said her manager said they can only track the call with a reference number. Mind you when I called 3 times on Sunday never was there a time when I was given a reference number, my insurance has a clause that should anything happen while my alarm isn't working they won't reimburse us. I must say, ADT is a horror movie!!!!