An hour for the response team to arrive

We accidentally set our alarm off last week...twice in one day. Once in the morning at around 6:30am and the other in the afternoon around 2ish i think it was. <br> <br> Both times we didn't get a phone call (which is fine) but the armed response arrived an hour after both times.<br> <br> Im already on a 3 month free due to bad service. You obviously not interested in keeping me as a customer. I would like a log of when the signal was received and why armed response came an hour late??