Always there. To debit. Never there. To reimburse

SIXTY EIGHT (68) days and COUNTING to be removed as a client from their system. <br> <br> NINETEEN (19) days AND COUNTING for a refund.<br> <br> 28 Jan: notify ADT of cancellation @end Feb. \COMPLETE CANCELLATION WITH EFFECT FROM 28 FEB\"<br> - Ticket # received confirming receipt (automated eml)<br> sometime in Feb: ADT call to ask if they can come to remove the radio box immediately. I mention their condition about month end.<br> 23 Feb: ADT re-confirm receipt of cancellation. We will collect radio. (eml)<br> 23 Feb to date: DAILY SMS: Please contact ADT. There is a fault on your system. A few feeble attempts @ end Feb to schedule an alarm 'fix'<br> 17 MARCH: ADT PREMIUM IS DEDUCTED, hellopeter report is logged, called by a customer services agent to indicate that the matter will be resolved. <br> 23 March: paperwork is submitted (that took 4 WORKING days, 2 weekend days and a public holiday)<br> 31 March: paltry 1/3 of the total deduction was credited back. <br> <br> If i paid 1/3 of the monthly fee, would you have kept me on as a client?<br> "