All round ******* service

1. They came to let me sign a contract on 29.07.2015 after 2 weeks of me calling to try to set up a meeting.<br> 2. I was told when signing the contract that within a week a technician would come to test the system and do the zoning and change passwords etc. till today nothing has happened.<br> 3. On 24.10.2015 the alarm and the panic button were going off at random and they say that they cannot assist me because my account is in arrears. I have not idea why I get penalised for them not running their debit orders? I am not responsible for making the payments, they should take the money. By the time I called, they had taken this money from my account but still refused to assist.<br> 4. When I emailed them during the week, I got an out of office response from 2014 and still have not received a response.<br> 5. When the alarm goes off and they get called out, the guard refuses to enter the property because he is afraid of the dog.<br> 6. I have now changed the gate and it is higher than their 1.8 metre limit for the guards to jump over, so I ordered their special lock so that the guards can access, it was ordered in July. I still have not received it.