Alarm system not working & account to be updated

I’ve been very patient with you guys, I’ve sent my proof of payment several times two different people ADT fidelity and blue cane till this day my alarm system is not armed meaning if any thing happens to my house I’m not secured nor my family and you continue to send me statements that I’m in areas which is incorrect.

I can’t wait for contract to end your security company is such a disappointment the service I’ve received the last couple of months I’m certainly not going to encourage my neighbors to install ADT