Alarm Fault

1. It has taken close to 30 minutes to complete a standard alarm service booking.<br> 2. I paid R500 to fix my alarm (should have been in warranty period) less than a month ago.<br> 3. I have the same fault and ADT wants to charge me another R500 to come out and fix again.<br> 4. Fault can only be fixed in 8 days time. (We are currently having a spate of break-inns on our street)<br> <br> Lady on phone friendly but cannot help me or direct me to somebody who can help me.<br>