Alarm does not work-no response from agent or comp

In Feb we installed an alarm system from ADT.We tested the system on the specified date. No one contacted us to say whether the system works or not. We assumed that everything is in order. We requested from Frankie as well as the technician to confirm that everything is in working order. All we got was an sms with a link to a website...?<br> I phoned ADT today to do a test on the alarm.The lady confirmed my suspicion that the alarm is NOT working. The call Centre has received no signal from our alarm.In the meantime we must start paying the alarm.For what?I have requested from Frankie that they must come and remove the alarm system and that I'm going to cancel the debit order.If possible,please resolve this. Either by removing the alarm system or fix the problem.