CS
Chante S
1 reviews | Active since Apr 2020
08 Jun 2022, 09:21
Alarm constantly going off and no technician
Unbelievable, my alarm has been going off since 6am this morning, CONTINUOUSLY!!!! with each call we've asked for a technician to come out as it's our panic alarm that keeps going off. My husband has explained that I'm home along, ill and every 15 minutes the alarm goes off. You keep saying you will escalate the situation but no one is getting back to us, clearly it does not bother you having an alarm that constantly goes off as it's not in your ears!!! I want someone to phone and send a technician out this morning still. We've just had the alarm re serviced!!!!!
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Replies (4)CS
Chante S's updateReviewer Update
08 Jun 2022, 11:22Pathetic services, my alarm won't stop going off, when I call you tell me book an appointment just after I've told you, your sending someone out, then you out the phone down in my ear. This is the LAST STRAW, you people are the worst! Will not be using you guys in the future, I've been loyal for years!! Get your act together
CS
Chante S's update08 Jun 2022, 11:22
Reviewer Update
Pathetic services, my alarm won't stop going off, when I call you tell me book an appointment just after I've told you, your sending someone out, then you out the phone down in my ear. This is the LAST STRAW, you people are the worst! Will not be using you guys in the future, I've been loyal for years!! Get your act together
Adt Security's replyOfficial
08 Jun 2022, 12:16Dear Chante
Our sincere apologies for any inconvenience caused, with regards to the above. The technician has been scheduled for today, but unfortunately we cannot give you a time.
I have asked the Technical Despatcher to follow up to see when the tech will come out and he will call you back with a time. He will in turn provide me with confirmation that he has made contact with you.
Once again our apologies for the delay.
Kind Regards
Fidelity-Adt
Our sincere apologies for any inconvenience caused, with regards to the above. The technician has been scheduled for today, but unfortunately we cannot give you a time.
I have asked the Technical Despatcher to follow up to see when the tech will come out and he will call you back with a time. He will in turn provide me with confirmation that he has made contact with you.
Once again our apologies for the delay.
Kind Regards
Fidelity-Adt
Adt Security's reply08 Jun 2022, 12:16
Official
Dear Chante
Our sincere apologies for any inconvenience caused, with regards to the above. The technician has been scheduled for today, but unfortunately we cannot give you a time.
I have asked the Technical Despatcher to follow up to see when the tech will come out and he will call you back with a time. He will in turn provide me with confirmation that he has made contact with you.
Once again our apologies for the delay.
Kind Regards
Fidelity-Adt
Our sincere apologies for any inconvenience caused, with regards to the above. The technician has been scheduled for today, but unfortunately we cannot give you a time.
I have asked the Technical Despatcher to follow up to see when the tech will come out and he will call you back with a time. He will in turn provide me with confirmation that he has made contact with you.
Once again our apologies for the delay.
Kind Regards
Fidelity-Adt
CS
Chante S's updateReviewer Update
08 Jun 2022, 12:42Don't give a **** about your apology I want someone at my house NOW. I was told over an hour ago someone would be here. I've been calling since 6am!!!!6am and nothing is done, no manager call nothing. *** are you people doing. I WANT SOMEONE NOW, I DON'T CARE WHO, JUST SOMEONE COME SORT THIS FING ALARM NOW
CS
Chante S's update08 Jun 2022, 12:42
Reviewer Update
Don't give a **** about your apology I want someone at my house NOW. I was told over an hour ago someone would be here. I've been calling since 6am!!!!6am and nothing is done, no manager call nothing. *** are you people doing. I WANT SOMEONE NOW, I DON'T CARE WHO, JUST SOMEONE COME SORT THIS FING ALARM NOW
Adt Security's replyOfficial
08 Jun 2022, 15:38Dear Chante
The Technician attended and will return tomorrow. The Technical Manager called and spoke to your husband when you were not available. Your husband confirmed telephonically that he was happy with what the tech did there and was advised that the tech will be returning tomorrow.
Regards
Fidelity-Adt
The Technician attended and will return tomorrow. The Technical Manager called and spoke to your husband when you were not available. Your husband confirmed telephonically that he was happy with what the tech did there and was advised that the tech will be returning tomorrow.
Regards
Fidelity-Adt
Adt Security's reply08 Jun 2022, 15:38
Official
Dear Chante
The Technician attended and will return tomorrow. The Technical Manager called and spoke to your husband when you were not available. Your husband confirmed telephonically that he was happy with what the tech did there and was advised that the tech will be returning tomorrow.
Regards
Fidelity-Adt
The Technician attended and will return tomorrow. The Technical Manager called and spoke to your husband when you were not available. Your husband confirmed telephonically that he was happy with what the tech did there and was advised that the tech will be returning tomorrow.
Regards
Fidelity-Adt