SK
Sean K

1 reviews | Active since Mar 2018

28 Mar 2018, 00:16

Alarm and alarm

Terrible. Got a quote for an alarm system with PET FRIENDLY PIRS. Accepted the quote and am stuck with a system that engages when just minimal movement is detected. 6 Dachsies live in the house. If l go out there are a string of calls from ADT to tell me my alarm is triggering. Booked a technical call. Technicians came and adjusted something. No change. More alerts. Book technicians again. They come back and adjust something again. And CHARGE me for the call!!!!! When l phone to query, l am told the sensors CAN'T BE MADE pet friendly. Still waiting for a call from the sales division.

0
Replies (2)
Adt Security
Adt Security's reply29 Mar 2018, 09:42
Official

Dear Mr Kedian

Fidelity-Adt is in receipt of your Hello Peter complaint and would like to assist. However, we do need your contact details, or premises address that the complaint relates to, so that we can escalate your complaint to the relevant department to further assist.

Your urgent response would be highly appreciated.

Regards

Adt Security
Adt Security's reply29 Mar 2018, 09:42
Official

Dear Mr Kedian

Fidelity-Adt is in receipt of your Hello Peter complaint and would like to assist. However, we do need your contact details, or premises address that the complaint relates to, so that we can escalate your complaint to the relevant department to further assist.

Your urgent response would be highly appreciated.

Regards