Again again again again... again

<p>After multiple complaints on Hellopeter, ADT finally came to a resolution for their poor data capturing ability. I'll just sign a new contract, and they'll clear all the previous payments they lost under the previous contract that they provided me an incorrect payment reference for. Great. So after meeting and signing a new contract with Philani Msomzi on the 6th of March and being promised all my problems will go away in 3 months... I get ANOTHER call from Hilda Khoza, giving me the same story I've been receiving from her since 2011. They can't find my payments... even though she's fully aware I have 2 account numbers... why, I'm not sure anyone knows.</p> <p> </p> <p>Now, having never kept proof of payments (because most account departments are relatively competant and understanding), and having been **** to that 3 months will correct all, I have constantly informed her to follow up with Philani. To no avail. First, after including his details in my mail, she asked for them. Then she informed me the contract I signed never happened and or got lost. So I scanned and forwarded it to her. Then, like amnesia, she sends me another copy and paste of "send me your proof of payments", even after explaining dozens of times, I never kept them... because who has time to download ever company you pay's PoP's.</p> <p> </p> <p>So now, again, we submit another complaint, and see if maybe this time, someone can actually provide a customer service... though after 5 years or so of the same complaint, I highly doubt it... even though, I must say, the payments were found in the first 3 or 4 years...</p>