ADY Alarms Independent Installer

ADY Alarms Independent Installer, Dennis Munnik. Cell phone: ***. Land line ***. E-mail: ***. Web Site: www.adyalarms.co.za.

I signed a Service and installation agreement for ADT to transfer my late wife's contract into my name on 09/07/2018. During 2019 Mr. Munnik gave me a lock and key for my pedestrian gate to let Fidelity-ADT guard into my premises if I was not at home. The masterkey did not work on various callouts during 2019 and 2020. On 23/11/2020 lightning struck the alarm system and I called Mr. Munnik to repair the system. I paid R 5,245.00 for Control Panel, Battery, Glassbreaker sensor and labour. He could not replace the Glassbreaker as he did not have one in stock. 25/11/2020 Mr. Munnik said he would fit a Keylock Box so that the guards would be able to gain access to my property. He did not arrive. 03/12/2020 Mr. Munnik said he would install sensors on 07/12/2020. He did not arrive. Since January 2021 I have tried to contact Mr. Munnik with little success on numerous occasions. (I have a list of the dates of at least 25 calls or SMSs that I have made till July 2021). I have given up now and try to contact him only occasionally. I have also returned various ADT "surveys" on my Laptop and Cell phone, of my situation, but I have not been given any feed back from the reports. I even answered Google Maps survey with a very bad report on ADT Pretoria service. Please investigate the bad service I have had from ADY Alarms and Mr. Munnik in particular. Many thanks, David Yates, ***