ADT’s Poor Customer Service

I'm based in Durban and have been a customer of ADT's for the last 10 years. In May I made the request that I would like a CCTV system installed and paid the initial deposit into their account on June 1st. Since then it's been nothing but a clown show from this company. A delay getting the contract to me for my signature, and thereafter, having received no word from them regarding when they would do the installation, I cancelled and asked for my deposit to be returned to me in late August/early September. As I write this, I still have not received my money back from them.

Last week I called to complain again and was "helped" by Ashlyn (I'm unsure of the correct spelling of his name). He explained that the company policy has changed and that it was necessary that I provided proof of payment before they could release the funds. I comp**** and sent the prof of payment on the same day. Yet the deposit has still not been returned.

Please, to everyone reading this, exercise extreme caution when making use of this company.