ADT'S LACK OF RESPONSE

I am sharing my e-mail sent to them on the 18 March 2024 to which we have had absolutely no response to date.

Good evening

I have to say that I am so disgusted with the service from ADT!

Firstly, on the 14 February 2024, after careful consideration, an e-mail was sent, see below to cancel our service with ADT. To date, I have had no e-mail feedback, however we had telephonic responses and conversations.

We were promised that a technician would be sent out to connect existing contacts that we were unaware of as never being connected since installation, he arrived but could not complete this job as he was not the original installer and he informed us that the ADT contractor had to assist here and not him. To date, we have made numerous calls regarding this, promises were made by your staff when we spoke to them but nothing has since been done. We have also, on numerous occasions asked to cancel this product but it seems that you guys are just stalling with more promises to get back to us, what a failure.

If I do not get any feedback by close of business tomorrow about cancelling this service, I am not interested in free monthly subscriptions etc, and I expect that the last debit order be effected end March 2024 or I will have no option to voice my displeasure on “Hello Peter” and mention names of the people I was in contact with.

Respond urgently please!

Thank you.

Very disappointing !