ADT''s inability to process requests

My name is Jennifer and this is my experience with ADT's lack of customer service and complete disregard for requests nor needs. Below is an email I have just sent to them which highlights me HORRIBLE experience with the company. If my frustration shared on Facebook resulted in nil action being taken to process my request then perhaps this will.

Good Afternoon

28 September 2017, I submitted a request for my debit order date to be changed to last day of the month, i have followed up as per dates below and recieved NIL feedback -30 December 2017 Nil Response for processing request -08 January 2018-Nil Response for processing request -17 January 2018- Nil Response for processing request -22 January 2018- Nil Response for processing request -13 February 2018- Nil Response for processing request -14 February 2018 -Nil Response for processing request

There is the many reference numbers I have received with no action -28 September 2017-E88C5CC59B519 -30 December 2017- EA564475A8809 -08 January 2018- E1B9B535A8017 -17 January 2018- E09F5F5A5A07 To date here with payments processed December 29 January 24 February 22 March 22

That's my frustration number 1. I have called so many times i have lost count. i just came off a call now and was transferred to Polokwane were the line was engaged, i have posted my frustration on Facebook page and you were quick to publicly want to show face and say you will fix, but TO DATE NOTHING!!!!!!!!!!!!!

i will not be liable for any monies indicated as "Service Fees" for bounced orders when I INSTRUCTED YOU TO MOVE THE DATE TO MONTH END WELL IN ADVANCE.

Secondly.

I put a request to have a sound checked at home following a power cut, NO one communicated to me that this would come at the cost of extra on my account and as such i request it be removed.

The only payment i am liable for is as follows and should be taken from my March salary on the LAST day of the month

January Premium including the advised once off figure February reduced premium as commuted by Thabisile at under 300(copied in this mail) March premium at reduced premium as commuted by Thabisile at under 300 (copied in this mail)

My details are as per below.

Kindly advise only VIA EMAIL.

THIS LEVEL OF LACK OF CUSTOMER SERVICE AND COMPLETE DISREGARD FOR CUSTOMER NEEDS AND REQUESTS IS UNBELIEVABLE!!!!!!!!!!!!

Thank you.

Regards