ADT/Fidelity security ******** debit orders

It’s been 4 months since I’ve sent an initial email to *** to cancel my ADT home security plan, whenever I call customer care they refer me to follow-up via email. My account is still being debited despite my request to cancel the service as of 1st Feb 2026. Horrible customer experience and being sent from pillar to post in an attempt to make it difficult for me to successfully cancel the service. @HelloPeter please help me escalate the matter with the security company.

I will also take them up with the ombudsman for my refunds.