ADT/Fidelity secure drive, no communication no customer care.

The accounts section of Fidelity Secure Drive is non-existent. They don't respond to email enquiries at all and don't resolve queries. I requested a change to my debit order date and sent an email to *** on 02 June 2022 with no response and then they still deducted the debit order as per usual. I have been trying to get them to send me a monthly invoice/statement since the start of my contract last year with no success. As long as they can take a person’s money they are happy, no customer care.