ADT/FIDELITY JOIN @OWN RISK POOR POOR

I requested CCTV footage on 15 May 2026, and to date no footage has been received, i.e. after 11 days. I have been informed that there is no recording, and that the information I requested relates to community recordings, which I cannot be provided with. However, I continue to be billed monthly without fail. These are my requests and the responses received from ADT. Can they please refund me for all the deductions from day one? I am not interested in disciplinary action, as it is clear that management is also failing to do their job properly. I dislike being ****med, and no one deserves to be ****med. Their CCTV cameras are not working or being maintained; they are merely decorative. We are paying for no service delivery. Please cancel my contract with immediate effect.

RESPONSE FROM: ADT JONATHAN MARK Again I would to apilogize on behalf of CCTV technical team for the delay in retrieving the footage, unfortunately we picked up an issue in the recording side of the specific camera the footage was requested from. We did commit ourselves by doing quarterly maintenance checks on the cameras and somehow the technical team dropped the ball. I spoke to my team who's responsible for all the checks and maintenance and reiterated the importance of Fidelity-ADT upholding a good working standard. With thus being said I will take disciplinary action against the two technicians, my instruction was clear to ensure all the maintenance boxes are ticked and they failed to do so.

We certainly learned from this and the the team going forward will do weekly checks and confirm with control that all is in order. And control with this a controller on email to ensure transparency. Hope this will show that we are committed giving the best service to you as our clients going forward.