ADT worst service ever

Hi,

I requested a report for 2019, what was there no information on there?

That's the night ADT took too long with the paramedics and my bf died in my arms by my front door.

I would like to know how can I lodge a formal complaint against the company for the lost of my boyfriend.

On the 09/08/2019, my boyfriend died in-front of my door step in my arms with 4 vans just driving away each time.

When the 3rd van came he was still alive so I want to know why did they not send the paramedics immediately when the first van came.

Looking at the report the alarm went off at 10h30 which means it took adt more than 2 hours to get an ambulance and I stay not even 5 min away from N1 hospital.

This trauma I have been through had me end up in a psychiatric clinic for depression for a month and financially losing out at work hence Im the only bread winner in the family after losing my father in December 2017.

If they had to act immediately on first contact my boyfriend would have been alive. I tried calling to find closure as to why they drove away, till today no answers and I was also promised a visit from the supervisor at the time however till today nothing transpired from that. I am the one always phoning and empty promises made that they will get back to my but whats strange is they quick to call you if there is a power outage.

Its heartbroken to think we pay for a service yet it ends up with the vans driving away and you have some close and dear to you pass away in your arms without any assistance, what if I had to collapse that night due to shock or my mother had a heart attack as she has a heart condition, this is not fair at all to a loyal client paying for a service all theses years.

I am in the process seeking legal assistance as I think that this is honestly unfair as a customer to go through all of this, where emotionally your health is affected so serverly of a reputable companies negligence.

I have emailed *** she the referred it too *** who referred me back ro *** who rudly said she done what she had to and there nothing more she can do fir me.

I have phoned multiple times and still an answers. This has affected my mental health and state over there years and for I yearly go to a clinic due to depression as ADT refuses to give me answers.

I am going to take this further as I feel I should be compensated for all the trauma and stress I gave been put through.

We can settle this without my lawyers or I can get them involved as I truly thinking this is due negilence by adt drivers who are not fully trained and office staff not willing to help me during the time I needed it now my mental health is messed up and it's affecting my life alot by not getting closure.

I work in a call center so if you can respond via email I would appreciate it.

Karen