SS
Scharl S

1 reviews | Active since Nov 2013

02 May 2019, 14:55

ADT = WORST SERVICE EVER

Installed an 18k system beginning April. It was an on off process continually with the worst service ever. Eventually the manager (Marius) arranged a stronger module so that the signal would be stronger so we can actually use the app. This eventually got done after the technician arranged it cause the sales person (Walter Brink) refused to return my calls to finish up the job.....worst consultant ever. a Module was installed in the gate motor so it can be operated remotely via app....low and behold ....no one wants to come out and connect it. The manager (marius) refuses to answer my calls. 2 Beams don't operate properly but no one will come out....heck they wont even return my calls. And we have to trust these people with our security. I've received an invoice for the outstanding amount....do you honestly think i'm gonna pay it.

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Replies (1)
Adt Security
Adt Security's reply02 May 2019, 15:11
Official
We thank you for bringing this to our attention. You will be contacted by our Social Media Officer as soon as possible to discuss further.

 


Kind regards
Fidelity-Adt