1 reviews | Active since May 2015
ADT - WORST SERVICE AND *********
Here is my experience with ADT. Before I joined I was not happy about the service from the agent that came to see me. He was an order taker and not concerned about looking at full picture - is the premises secure. He didn’t listen to our requests and needless to say we were not going to join after that.
While my search continued someone knowing someone and I was introduced to another salesperson and he was good at what he did and I joined ADT September 2018, bought a new system and signed a 12 month contract. 12 month was clearly stated on the signed application and stated on 3 separate emails. The installation guys were amazing. Professional and thoughtful.
Sadly thereafter mediocre service followed, from not searching my property if an alarm sounds, being told - from outside it looks in order when I have seen other companies literally stack a ladder and jump the wall to look, to unclear voicemails / calls when an alarm triggers and phone calls ages later when I could be ****ed within that long timeframe waiting for ADT to phone.
I had a faulty magnet recently and was told the visit would cost R500 as I’m out of contract and when I complained they said ok we can make it R300. We fixed the magnet ourselves for free, it actually was not even faulty.
Since starting with ADT after 6 months the subscription increased. In month 7 it increased again a few months later up again and yes again thereafter. How does a fixed contract subscription increase so often??? I have never experianced that with other service providers. To date NEVER received an invoice for any billing but plenty of buy more ADT products Spam.
When I decided to cancel I finally got some service. A lady from ADT called me to “save the business” and find out why I’m cancelling. I told her my reasons and said it’s too late now to save the business and she turned arrogant. She proceeded to tell me I cannot cancel as I’m still in a 24 month contract. I told her to check her facts as I have my signed contract and it clearly states 12 and her call center even confirmed I’m out of contract when they wanted to bill me R500 for a call out fee!
I wish I canceled ages ago. It’s a pity as the gents in the start were great but the service for my safety and peace of mind were pathetic. Now the process is just another nightmare. This company still proceeds to argue that I signed for 24 months when I have proof. I am also shocked that the new alarm company has already taken over and removed the ADT radio but ADT has still not picked this up. What if a ******** had gained access to my home and ********** the radio? It’s been days and no one has phoned me to query why is there no signal!?
ADT still proceeded to fight this by sending me an unsigned contract. Shortly thereafter retracted when I said where’s the copy. They rep**** with you can cancel now as they could not find the signed version. ADT confirmed cancellation date for month end but proceeded to ***** another months subscription from me and now no one replies to their emails.
You decide SA. Would you want this as your security and peace of mind provider?
Thank you for bring this to our attention. I would like to assist in escalating your concerns to the relevant department, but in order to do this, I will need the cell number that is connected to the premises in question. I cannot trace the premises address in PE with the contact details given in this Hello Peter.
I will send an e-mail to the one give above.
Will await you response.
Kind regards
Fidelity-Adt
Thank you for bring this to our attention. I would like to assist in escalating your concerns to the relevant department, but in order to do this, I will need the cell number that is connected to the premises in question. I cannot trace the premises address in PE with the contact details given in this Hello Peter.
I will send an e-mail to the one give above.
Will await you response.
Kind regards
Fidelity-Adt
After the ordeal I have gone through this does not shock me at all!
****************.
After the ordeal I have gone through this does not shock me at all!
****************.
Will follow up with them and keep you posted. I sent you an e-mail as well to your g mail address. Will keep you posted.
Kind Regards
Fidelity-Adt
Will follow up with them and keep you posted. I sent you an e-mail as well to your g mail address. Will keep you posted.
Kind Regards
Fidelity-Adt
I even previously called your contact centre to stop all these marketing spam emails and sms but I am still getting it. Not one invoice in over a year but day in day out I can expect ADT sales marketing.
I even previously called your contact centre to stop all these marketing spam emails and sms but I am still getting it. Not one invoice in over a year but day in day out I can expect ADT sales marketing.
My emails to your team still go unanswered as to my account had been debited again when it was confirmed last day of service end of January.
What is even worse an email sent by your salesman to your internal staff is still unanswered 3 weeks later even after I followed up.
I’m absolutely shocked at this non existent level of service.
My emails to your team still go unanswered as to my account had been debited again when it was confirmed last day of service end of January.
What is even worse an email sent by your salesman to your internal staff is still unanswered 3 weeks later even after I followed up.
I’m absolutely shocked at this non existent level of service.
You will be receiving an e-mail today from either Madelein/Shannen to further explain. The e-mail I sent, was to the one on this Hello Peter. Madelein/Shannen will send it to the one we have on your profile, which she updated when she spoke to you.
Kind Regards
Fidelity-Adt
You will be receiving an e-mail today from either Madelein/Shannen to further explain. The e-mail I sent, was to the one on this Hello Peter. Madelein/Shannen will send it to the one we have on your profile, which she updated when she spoke to you.
Kind Regards
Fidelity-Adt
Money was taken from my account that I did not give permission for, that is theft! My contract was canceled and confirmed by ADT on email!
Are you going to credit my account with the interest I have lost? And for goodness sakes can you Stop sending me spam emails! Another one today. This is ridiculous. I am not your customer anymore and any slight possibility of that changing was ruined when you stole my money out of my bank account.
Money was taken from my account that I did not give permission for, that is theft! My contract was canceled and confirmed by ADT on email!
Are you going to credit my account with the interest I have lost? And for goodness sakes can you Stop sending me spam emails! Another one today. This is ridiculous. I am not your customer anymore and any slight possibility of that changing was ruined when you stole my money out of my bank account.
Another email followed from ADT after I had to follow up again. Them stating they owe me nothing as subscriptions are deducted in arrears....
In my personal capacity I have never heard such bull ****.
I proceeded to send them a snippet of their own terms and conditions from my ADT paperwork where it clearly states - Monthly fees are payable in advance by debit order.
I also shared the following from my paperwork which was conveniently ignored: Monthly Rate remains the same for the 1st year.
So in addition to taking my money from my bank account without consent, after cancellation ADT have been in breach for a 12month period as my subscriptions increased.
After I sent this information I received an email after I had to follow up twice that they will approve a Once Off goodwill gesture credit.
I am sorry - yes I want my money back but the mere fact it now becomes a goodwill gesture is dumbfounded. Take some responsibility here man. This is not goodwill, the service was cancelled yet money was deducted for a new months service. That’s money **********ly taken! If it was a mistake, admit it, fix it and move on. We would have so much more respect for that.
I now wait for my hard earned money to be returned to me, minus any interest or apologies for what actually happened.
Update will follow....
Another email followed from ADT after I had to follow up again. Them stating they owe me nothing as subscriptions are deducted in arrears....
In my personal capacity I have never heard such bull ****.
I proceeded to send them a snippet of their own terms and conditions from my ADT paperwork where it clearly states - Monthly fees are payable in advance by debit order.
I also shared the following from my paperwork which was conveniently ignored: Monthly Rate remains the same for the 1st year.
So in addition to taking my money from my bank account without consent, after cancellation ADT have been in breach for a 12month period as my subscriptions increased.
After I sent this information I received an email after I had to follow up twice that they will approve a Once Off goodwill gesture credit.
I am sorry - yes I want my money back but the mere fact it now becomes a goodwill gesture is dumbfounded. Take some responsibility here man. This is not goodwill, the service was cancelled yet money was deducted for a new months service. That’s money **********ly taken! If it was a mistake, admit it, fix it and move on. We would have so much more respect for that.
I now wait for my hard earned money to be returned to me, minus any interest or apologies for what actually happened.
Update will follow....