ADT - what a shambles and bad client service performance.

I requested that my contract be cancelled due to living in a road closure, and gave 1 months notice as per the contract. Renee Basson contacted me and offered me a 3 month "covid holiday" reduced rate to think this over and would contact me once the period had expired, to see if I would re-assess the situation. Well, the debits just kept on coming through for at least 6 months. I then wrote to them and told them I was reversing the debits and as they did not come back to me - my cancellation still stands. Tshidi Mogase then sends a mail telling me I am still contractually bound by the contract. I mean who holds anyone to a contract that was cancelled in writing and extended on verbal promises never held. I then - 8 months later get a 830-00 debit on my account (still reversing monthly debits at my cost, and no response from ADT, not even to ask why debits are being reversed.) This is the worst customer service I have experienced in a long time. To say that I dont receive monthly invoices or statements is nothing less than what can be expected from a company that is run so shoddily. I get statements from every service I have contracted out to, but not from ADT. I wish I could give a negative rating because that us what is deserved. I have sent detailed emails as to the events that occurred, and still no response. I am lucky that I am in a road closure - heaven forbid I would need assistance. Judging by their lack of response to my issue - I would definitely have changed my security company.