ADT what a joke

We are longstanding client of ADT Richard's bay division and thy never hade problems from us recieving there payment but when we where in need of there help and assistance on the night of 01/01/2019 myself and my family was just amazed at there response and responder as this was not what we where sold or agreed to in anay forum from our security company. Firs of all we pressed the panic button as there where two burgulars bussy gaining accses to our house this did not even frighten them. Second the response call and responder took over 4min to take place. Third the responder hade a remote to accses and have full accses to our premises ( as recomended) but did not want to enter premises due to dogs in yard. Forth the responder was more afraid than a terrified child and did not even want to pursue or look for accses point of burglars just wanted to leave asap (what a joke) No.5 no call back from said company controller to confirmed all was in order and that we where happy with responce just kept silent. No6 no patrols of property or streat after incident.What kind of service are you guys selling us and why must we pay this reduculis rates just to find in our hour of need there is no one but yourself to defend your loved ones. Is this not breach of contract on your part and are you not then responsible for damages incurred due to inifisancy or incompetance? Will need some one to explain this to me.