bP
bawinile P

1 reviews | Active since Nov 2012

19 Aug 2021, 10:05

ADT wants me to pay for a cancelled contract

I cancelled my month to month contract with ADT in May 2021 due to poor response - this happened several times, there were issues every month. Now I’m being asked to pay for services rendered in June whereas by then the ADT radio was already disconnected and I had signed with another service provider and I had no use of ADT services whatsoever? When I signed up I was told all I had to do on cancellation was to inform ADT in writing, which is exactly what I did. I will not pay for services I did not use. ADT customer services wanted to escalate the matter and even offered me a cheaper rate but I was already so fed up by then, you cannot retain a client when you cannot offer services to the client’s satisfaction. Their response team had recently told my daughter to go outside after 10pm to check what was happening and I just knew this was not the kind of service I wanted to pay for. Now they want me to pay for services for June which I did not even use, exactly what am I paying for when they could not even provide response when I was paying?

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Replies (2)
Adt Security
Adt Security's reply23 Aug 2021, 07:00
Official
We thank you for bringing this to our attention. You will be contacted by our Social Media Officer as soon as possible to discuss further. 
 Kind regards
 Fidelity-Adt 
 

Adt Security
Adt Security's reply23 Aug 2021, 11:27
Official
Dear Bawinile Peters

I believe that one of our Senior Customer Services Agents is busy dealing with your complaint and have already discussed it with you.

Your contract has been requested and she will be in contact with you shortly, to finalise your concerns.

Kind Regards
Fidelity-Adt