ADT uses SAPS as response unit and give poor Techincal support

I chose ADT as my home security in 2015 as it came highly recommended in the community of Lehae that I moved into. I was pleased with the level of service until the below listed incidents.

-For a few months in 2015 I found that SAPS would respond to all the alarm activations on my property and not ADT response units. When I asked why SAPS are responding instead of ADT ,I was told that my area had no service units but I wasn't informed about that when I signed up with them . Yet 10mins from my home there are ADT response vehicles. 2016 it was Stallion Security who did the responding calls. I over looked all of the above .

When I officially moved in late 2016 I began to have technical issues , I would receive a call stating that an alarm activation was received from my premises, when there was none. In some instances I would be at home and there wouldn't be such. I requested that a Technician come and see what could be the problem , he came out as requested and reported nothing wrong the first time . Then less than month later the same problem came up and yet again the Technician came out this time he stated that I had a roach infestation that was affecting the Radio box.

I fumigated to get my "roach" infestation under control then few days down the line same thing and this time my keypad not working. The technician came out as usual and the roaches were the problem. I enquired about servicing the radio box as the were expiring dates on the circuit board components dated 2017,the technician said that there was nothing wrong and those things don't mean a thing.

Now I'm not a technical expert but I fail to understand how a roach can conduct electricity and further more if I have been experiencing the same problem for more than 6 months why am I not getting a full service of the whole system? The last straw for me was when I came home to the alarm ringing none stop. I struggled for a good 40min trying to disarm it without any success . I called the call center to seek advice and was told that they cannot help me and that the best advice they could give me was to disconnect the battery and the plug. The call center agent suggested that she will send a technician to view the problem.

This time around I very reluctant as the same technician was going to see nothing wrong but the roaches. So I seeked advice from a technician from another security company and his advice was the radio box needed to be looked into because you can't have the same signal problem over and over again. I am very disappointed with ADT's technical support to say the I don't think I will recommend it to anyone.