ADT Unorganized

We cancelled our subscription in November due to moving and the still take off our radio fee even though we are not going to be continuing with them in 2020. So they reasure me on email that my money would be paid back into my account within the next 15 working days. All good and well ADT why would you take off a client's radio fee knowing well that they cancelled your services... anyway still no money credited into my account no wonder everyone is switching to other companies because you are deffinatly not organized. I would like someone to contact me and just credit the funds is it so hard?