1 reviews | Active since Oct 2009
ADT unable to resolve accounts issues
Have 2 problem accounts with ADT - GAR341, WAK00052. <br> <br> Have been trying to get debit order off GAR341 since 11/13. ADT havent entered updated debit order, despite correspondence with ADT requesting as muchas follows:<br> Swani Litabe: 19/06/14, 26/06/14, 14/07/14, <br> ADT customer service: various 11/13 - 05/14, 26/06/14 <br> Jenelle Peterson: 14/07/14<br> Patricia Patel: 12/08/14, 06/10/14<br> [Email Removed] 12/08/14<br> ADT closed GAR341 and sent to debt collectors<br> <br> Re WAK00052<br> 03/15: request remote control update from ADT. Cost R2901.30<br> 12/04/15: pay R2901.30 to ADT but amount is credited against GAR341.<br> 05/15: Discuss with Ntombekhaya Nodlabi. <br> 04/06/15: summarise situation in email with Nodlabi, requesting resolution.<br> 05/06/15: Sned Pop to Nodlabi proving payment made on12/04/15.<br> 09/06/15: Request status update from ADT. No response.<br> 12/06/15: Receive invoice with R2901.30 still outstanding.<br>
We thank you for bringing this to our attention. You will be contacted by someone today to discuss further.
Kind regards
Customer services
We thank you for bringing this to our attention. You will be contacted by someone today to discuss further.
Kind regards
Customer services
