LG
Lauren G

1 reviews | Active since Oct 2009

19 Jun 2015, 09:25

ADT unable to resolve accounts issues

Have 2 problem accounts with ADT - GAR341, WAK00052. <br> <br> Have been trying to get debit order off GAR341 since 11/13. ADT havent entered updated debit order, despite correspondence with ADT requesting as muchas follows:<br> Swani Litabe: 19/06/14, 26/06/14, 14/07/14, <br> ADT customer service: various 11/13 - 05/14, 26/06/14 <br> Jenelle Peterson: 14/07/14<br> Patricia Patel: 12/08/14, 06/10/14<br> [Email Removed] 12/08/14<br> ADT closed GAR341 and sent to debt collectors<br> <br> Re WAK00052<br> 03/15: request remote control update from ADT. Cost R2901.30<br> 12/04/15: pay R2901.30 to ADT but amount is credited against GAR341.<br> 05/15: Discuss with Ntombekhaya Nodlabi. <br> 04/06/15: summarise situation in email with Nodlabi, requesting resolution.<br> 05/06/15: Sned Pop to Nodlabi proving payment made on12/04/15.<br> 09/06/15: Request status update from ADT. No response.<br> 12/06/15: Receive invoice with R2901.30 still outstanding.<br>

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Replies (1)
Adt Security
Adt Security's reply19 Jun 2015, 10:51
Official
Hello Old Willow,

We thank you for bringing this to our attention. You will be contacted by someone today to discuss further.

Kind regards
Customer services