ADT trying to rob a pensioner

Almost a month ago, I wrote a review here of how ADT has been harassing my pensioner mother. They had promised to call. The lady who called said she is not from the home security division and that she will need to tell those to contact me and resolve the issue. To date, it has still not been resolved, we keep receiving threats on emails LGR Incorporated demanding a payment.

We have emailed them countless times with the attachment of the cancellation form filled in on 10 January 2023 and bank statement proving that ADT has been debiting my mother's account up till March 2023 even after she cancelled. There is an automated feedback from Elizabeth Pandelani at LGR Incorpated who keeps saying the query has been escalated to their client and they will provided feedback. Since August it has been the same response and regardless we have never actually received any feedback.

We asked them, if there was an outstanding money, why wasn't it mentioned when she was the offices to cancel the account? No one comes back with feedback, then a week goes by they call again and make demands even on emails.

They can keep their calls, they must respond to the email with their "investigation" they have been claiming to do for over a month