ADT TOTAL INCOMPETENCE AND VERy MUCH QUESTIONABLE

<p>ADT is sending out letters saying that they will bill overexcessive users which is very much questionable seeing that they go out of their way to make the client seem over excessive. They installed my alarm which continuesly goes off "false alarms". When I arm the whole house, they contact me saying that the alarm has gone off and send out armed response, I have tested this and funny enough I am standing outside the house and the alarm is NOT RINGING! When I phone the call centre to cancel a false alarm, they refuse to do saying that I have the incorrect password which I have been using for years? The agent gave me another name which she says this is my password...She felt comfortable giving me the password but didn't feel comfortable excepting me as the owner of the house? It clearly doesn't make sense...And upon phoning the call centre again to try and resolve this matter I have caught them discussing me, the caller with their collegues, so now everyone knows my password and that is breaking the confidentiality clause!!!! ADT is sending out armed response without the customer requesting it or without giving the customer time to cancel the "false alarm" so that they can bill you as being over excessive. Thy are discussing the phone calls openly which is giving out confidential information and THEY CANNOT BE TRUSTED... I ADVISE ANYBODY WHO IS CONSIDERING ADT TO RETHINK THEIR CHOICE. I have been living in the same house for 15 years and ONLY since being with ADT my house has been ****** twice! I have more than enought reason to doubt ADT and most definitely do not want their service any longer.</p>