ADT - time for sign up with a different security company??

Good day ADT (I'm lying - most definitely not a good day)

It saddens me to raise the matter re the beams at my house with ADT yet again. To date - I've sent nine e-mails, made multiple calls, discussed the matter via sms and whatsapp with Bradley Waugh numerous times - only to note that the beams at my house in Trafalgar (KZN) are not working. Again.

Some background: The beams were installed by ADT - installation by a guy named Sydney - an ADT employee. (It would seem that he had since left the company) I've reported the non-working beams via telephone calls to various numbers ***, ***, ***. ***, *** and ***. I've sent multiple e-mails to the various ADT contact e-mail addresses (most in copy to this e-mail). I've been in contact with Brad (Bradley) Waugh more times than I can care to remember. I've made contact with his direct team leader.

And: Most times a technical team is sent to my house to investigate. Very likely the feedback is that something must be fixed, reconnected or replaced. Which is invariably approved by me - and subsequently paid by me. Only to note - that in by far the most cases - the "fix" lasts at most a day ... and we'll be back at square one with no beams working.

This unfortunately leaves me the question - does ADT really care? The feedback I've received from friends in Trafalgar who are also ADT members, varies from bad to very bad.

That begs the question: Do I continue or sign up with a different home protection service? I guess the answer to this question will be in the response to my complaint and the way in which the beams are fixed.