BC
Bronwen C

1 reviews | Active since Apr 2010

07 Dec 2016, 12:49

ADT THINK THEY ARE PSYCHIC!!

<p>Shocking service from ADT over the weekend, my house alarm went off and we were away. When they called to say the alarm was going off they asked if they must send someone out to which the obvious answer would be yes. I then wait to receive no call back so I then call again. I was told that they cannot access my property and that everything from the gate 'looks fine' really ADT, I did not know you were psychic!! I told ADT I need them to enter my property and do a perimeter check to which they answer they do not have access and the security officer patrolling the area that night was not meant to be in that area!! They also could not tell me which zone was going off. It was 12:00 at night, I knew I had to check on my house so I got in my car and cut my weekend short to check on my property. I was put into a dangerous situation having to drive late at night an hour and half away from my home to enter my property and do my own perimeter check, all because ADT are useless. Thankfully everything was okay, however this was most certainly a major wake up call. ADT are quick to take your money but they do not deliver!! There are many efficient security companies out there that want the business and in turn look after you and your family. Thanks ADT you can predict your own future rather than mine and watch your company go down the drain!!! </p>

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Replies (4)
Adt Security
Adt Security's reply07 Dec 2016, 15:45
Official

We take note of your allegations. Thank you for bringing these to our attention.. A senior person will be in touch with you to discuss further.


Kind regards
Customer services

BC
Bronwen C's update07 Dec 2016, 15:54
Reviewer Update

A senior person was meant to be in touch with me on Sunday, I then sent a message to your website on Monday and I am still waiting.... I had to call ADT on Monday for someone to come and have a look at the access situation. And someone is YET to get back to me, I WILL NOT HOLD MY BREATH. Useless, your customer service is as bad as your response service! It starts at the top! I will be sure to tell everyone about this disgusting service!!!!

Adt Security
Adt Security's reply08 Dec 2016, 15:06
Official

Hi Bronnie

We have contacted your Dad, Mr Claase. All matters has been resolved and discussed with him.. I confirmed this telephonically with him as well. You can confirm with him too. Armed Response Manager your Dad Spoke to was Yogen Govender. Regards Natasha Goliath. Social Media Executive Escalations Officer.

Would you mind to go back onto this post after your discussion with your Dad, to do a conversion from a complaint to a compliment on the manner in which his Hello Peter complaint was dealt with and how soon it was resolved. This would be highly appreciated.

Thanks

BC
Bronwen C's update09 Dec 2016, 08:47
Reviewer Update

Hi ADT

It is still nice to see that there are companies out there who are willing to rectify the issue. Thank you for correcting the access and bringing down the premium.

Regards