ADT The Pits DONT DEAL WITH THEM

How bad is this company that just does not take note of their customers but just does what they like, service worse than shocking. It all started when i missed a payment on my account as I provided for the old amount before the increase in error. I then made an arrangement for a double debit, which was no adhered to. On the 1st August 2023 I gave notice of termination as I was entitle to do under clause 9 of contract which had run its term. I received a call from retentions asking me not to cancel but they would be willing to reduce my monthly sub from R499 to R442. I did agree but the sub still went through for not R499 but for R534 instead of the normal Sub of R499 as the reduction was only to be effective from the following month. on the 8th August as a result of the debit of R534 on the 6th I sent Thabo in the accounts dept an email stating that I was confirming that my services were to be canceled as per my email on the 1st August 2023. On the 6th Oct 2023 a debit order was processes on my account for the reduced amount. When querying why I was debited when my authority to do so was withdrawn in my email canceling my subscription on the 1 Aug, I was told that as the email was sent to Thabo in Accounts, who had left the company and nobody else had access to his email, so the instruction was never carried out, How l laim and perthitic is this. I yesterday received an email from: Caroline Gulele [Fidelity-ADT] <***> stating that she would process my cancellation but as I ws required to give a months notice October was to be my last debit order. I have rep**** to her saying that this is not acceptable as my original notice my be upheld and any attempt to debt me will be met with ***** charges as they no longer have any authority to transact on my account. I await your Response.