ADT the biggest joke!!! POOR SECURITY and POOR CUSTOMER SERVICE!!

I signed up with ADT just like most people do to try and protect their loved ones, but this was the worst mistake I've made. I wish I have read people's comments on ADT before signing up with them. I completely regret signing up with ADT.

It started with extremely poor service regarding the patrolling in my area. There is never vans patrolling the area. I thought maybe the vans in the area didn't know there were people in the area that had the ADT service. I called numerous times to request that vans patrol the area and make themselves visible. This of course was never done. After calling and requesting to cancel they convinced me that they have updated the patrol schedule for my area. That same week I took leave for 2 weeks and never left the house. There was not one patrol van that drove past my house or any house in my area. One van eventually showed up after more than 1h 30min after my alarm went off due to me triggering it and requesting a van be sent out. BUT the security is not the worst side of ADT.

THERE TERRIBLE CUSTOMER SERVICE IS!!!! I was being debited twice since July 2019. and it took me numerous phone calls and emails for it to be resolved. No on one called me back, I was always the one who has to make contact. My credit controller hangs up on me and doesn't bother to call me back. Eventually got my money back after waiting 2 weeks for it. THE SAME THING THE NEXT MONTH. I had to explain the same thing 4 times over 6 phone calls and 3 emails. Their billing system was only showing up until the 29th August but the current date was the 3rd of September!!!! how can the billing system be so far behind???? 2 debits went off that they couldn't see because of the time delay in their system. their advice is I will have to wait till their system updates and they can't refund me until then. So I asked a timeframe of the update??? they don't know! I then sent them my bank statement showing both debits. Even with the bank statements provided they wouldn't process a refund.

They sent me a screen shot of their systems showing my payments etc to confirm their comments to me. but when I used the same logic and showed them my bank statements they wouldn't react on it. why can they send me something and I must believe and act on it but when I send them something they don't want to do the same?

Very Poor service- I cannot wait for this contract to end. I will be able to get back to my normal life because I know next month the same thing is going to happen and I will have to end up calling them.