ADT Terrible Service & Breach of Contract

OK. So I have held out for months on this review now but it's now getting ridiculous. I didn't want to go with ADT because of past experiences however my sales agent promised me since they have merged with fidelity things have changed.

I'm sorry my dear yes things have changed but for the worst. We took out a 24 month contract on a new alarm system and here is where it starts.

A reseller contacts us and my deal gets declined. ADT takes it over and approves the deal - YAY. Ok so now after about a month of struggle ADT finally installs the system, yes a month after promises of dates to install.

The installer then comes to my house and installs the ugly antenna in the middle of my open plan dining room for everybody to see and claims its the only place he can. Later I find out this is due to cost saving.

They never linked my alarm to their control room and every time the alarm either gets tested or accidentally goes off no one calls. I have to call them to hear they never got the signal. I arranged with their install department to come and check the alarm. They sent an investigator who now rejects my calls and has yet to provide me feedback on what they are going to do about the faulty system.

Next = Their accounts now keep on sending me 2 invoices and try to deduct my account twice a month. They send me smses stating I must call a lady at the accounts department who is never available or the phone just rings into limbo.

We eventually got hold of someone who claims both the reseller's account and ADT's account are being deducted from my account and this is also the reason the alarm is not triggering at the control room. (Wait What?) So I ask for it to get fixed and another promise.

2 nights ago my alarm went off again and I'm still waiting for ADT to call. The inspector and the install manager are missing in action. My sales lady has her hands in the air as I'm sure she is fed up of me calling. She also is forced to make empty promises every single time.

I have now reached the point where I want ADT to please come and remove their system and cancel my contract. You are in breach ADT, not me. I feel that's fair for contract cancellation without penalties.

There are more than enough security companies in South Africa. I don't need this. I also want the money that I have paid for a non-working system paid back to me as I never got any service since the install.

The install was done end of October or beginning of November 2018 if I'm not mistaken, I will need to confirm. However, I want every single cent paid back to me as this is terrible service.