ADT terrible service and turnaround on feedback.

I have been let down by the ADT team several times and I am no longer interested in going forward with the service offered. My account has been incorrect and after more than a week of emails and follow-ups, I have received no feedback to-date. How am I supposed to have confidence in leaving the SP when I read that so many previous patrons have been disappointed by the company's service? Now to have my account reflecting incorrectly doesn't sit well with me. This error on their part will have an impact on my credit score and if that transpires I will be taking legal action to remedy the issue as ADT has made it clear they will not be assisting me within the allotted time. I will be escalating this matter and cancelling my contract as the service and support staff are all subpar.