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Mthobeli T

1 reviews | Active since Apr 2018

03 Apr 2018, 05:08

ADT Terrible Experience

I had the worst customer experience with ADT East London. An issue that was reported on Friday, after more than 8 call (all initiated by me) has not yet been resolved. Every time I am promised to be called back which has not happened. Wondering of what value is this contract

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Replies (3)
Adt Security
Adt Security's reply03 Apr 2018, 09:49
Official

We thank you for bringing this to our attention. You will be contacted by someone to discuss further.


Kind regards
Customer services

Best regards,

Adt Security
Adt Security's reply04 Apr 2018, 13:53
Official

Dear Mthobeli Tengimfene

We would like to assist and forward your concerns to the relevant department to arrange for someone to call you to further address and possibly resolve. However, in order to do that, we need your contactable telephone details during working hours. We also need to know the address the complaint relates to.

We have sent two e-mails requesting the above and to date have not received any response.

Your urgent response to the above would be highly appreciated.

Kind Regards

Customer Services

Fidelity-Adt

Best regards,

Adt Security
Adt Security's reply04 Apr 2018, 14:21
Official

Dear Mthobeli

Thanks for the response via my e-mail. I'm in receipt of your details and will be contacting you soon.

Kind Regards

Natasha Goliath

Customer Services

Fidelity-Adt

Best regards,