ADT Technicians and ADT have no alarm system batteries in stock to assist customers during load shedding

I called ADT very early in the morning on 19 Sep 2022 to have a technician come to my house urgently to replace my ADT alarm system's battery as it has depleted due to the constant Eskom power cuts. They allocated a standby technician for after hours service as there were no technicians available on the same day. I called on the same day about 5 times to confirm whether indeed a technician was booked as I did not receive a sms or any other communication from ADT confirming the evening appointment which ADT technician agents all confirmed all was in order. 5pm came and went and still the technician had not contacted me and I called ADT about 3 times from 5-6pm enquiring about the technician and no one could assist. This morning, 20 Sep 2022 I called again to enquire what happened to the technician who was supposed to come to my house the previous evening and no answers were forthcoming. I got a call from the ADT technician coordinator, Vuyokazi Femele who stated that the technician ran out of batteries yesterday hence he could not come and my question is why wasn't I notified of this instead of him not pitching up. Vuyokazi provided that unfortunately there is not much ADT can do to assist me as the company does not have batteries in stock for the alarm system and that was that.

As a paying customer who needs urgent assistance as my battery has depleted and therefore my house is left unarmed during load shedding the abve response by ADT and Vuyokazi is absurd, shows incompetence and a lack of care by the company. I was not told when I can expect to de deployed another technician or when batteries will be in stock and I just got a "sorry there is nothing further we can do at this time to assist".

****ty service and as a security company this is unacceptable as their services and lack of equipment exposes their customers to the very same danger they are supposed to guard us against. I have no security alarm in my house during load shedding and I am susceptible to break-ins at anytime during that period without no safeguard from ADT.