MP
MATTHEW P
1 reviews | Active since Nov 2023
04 Dec 2023, 07:53
ADT technical support
We have had ADT technical teams out on 4 occasions over the last few weeks, firstly they send technicians that spend more time on the phone asking the office what and how they must do things!? They are clearly not up to standard. They keep billing for every time they come and take it on debit order!? I don’t believe this is legal? We still don’t have our system working. I don’t know how many calls one makes to get assistance to be told they will phone you back and they don’t?
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Replies (3)
Adt Security's replyOfficial
04 Dec 2023, 14:04Dear Matthew P
We apologise for the inconvenience caused. You will be contacted by our Social Media Officer as soon as possible to discuss further. . Kind Regards Fidelity-Adt
We apologise for the inconvenience caused. You will be contacted by our Social Media Officer as soon as possible to discuss further. . Kind Regards Fidelity-Adt
Best regards,
Adt Security's reply04 Dec 2023, 14:04
Official
Dear Matthew P
We apologise for the inconvenience caused. You will be contacted by our Social Media Officer as soon as possible to discuss further. . Kind Regards Fidelity-Adt
We apologise for the inconvenience caused. You will be contacted by our Social Media Officer as soon as possible to discuss further. . Kind Regards Fidelity-Adt
Best regards,
MP
MATTHEW P's updateReviewer Update
06 Dec 2023, 15:58After being called and promised that a technician would come, my wife took off work so that she could meet the technician, the technician never pitched!???
MP
MATTHEW P's update06 Dec 2023, 15:58
Reviewer Update
After being called and promised that a technician would come, my wife took off work so that she could meet the technician, the technician never pitched!???
Adt Security's replyOfficial
06 Dec 2023, 16:20Dear Matthew P
We apologise for the inconvenience caused. We are busy following up with Technical department to establish what the delay is. Will keep you updated.
Kind RegardsFidelity-Adt
We apologise for the inconvenience caused. We are busy following up with Technical department to establish what the delay is. Will keep you updated.
Kind RegardsFidelity-Adt
Best regards,
Adt Security's reply06 Dec 2023, 16:20
Official
Dear Matthew P
We apologise for the inconvenience caused. We are busy following up with Technical department to establish what the delay is. Will keep you updated.
Kind RegardsFidelity-Adt
We apologise for the inconvenience caused. We are busy following up with Technical department to establish what the delay is. Will keep you updated.
Kind RegardsFidelity-Adt
Best regards,