1 reviews | Active since Dec 2019
ADT Technical Services *********** People
At approx 0001 on date 10 June 2020 my alarm went off on its own and adt monitoring agent called to check if everything is OK on the premises and I stated that I am still investigating, with that said the agent sent out a patrol vehicle to my premises,of which I can confirm that the patrol vehicle did arrive to investigate the outer premises of my yard whilst I did the inside and found no foul play.
The interesting and yet surprising thing is that immediately after the vehicle left and I reactivated the alarm system at approx 0019, the alarm went off on its own yet again, the only difference this time now is that I called in the monitoring center to establish exactly which location in the alarm is causing the alarm to go off and the monitoring agent stated that it was in one of the zones that I constantly complain about on numerous occasions and have had technicians come "fix" the problems on over three occasions and even went to the extent of rewiring the system over again and the work is still under warranty but to my dismay, it is the same zones yet again that are supposedly causing the alarm to go off.
My guess in this whole debacle is that someone is fidgeting with my alarm system remotely, because the alarm keeps going off at the same random times in the early part of the morning. It tells me that my house is being targeted because it makes no sense that I keep complaining about an alarm only going off at the early hours of the morning but never at any other time in the day. It states to me that someone within the ADT Security Company Technical Division seems to be doing thier own things when people are sleeping more especially now when house burglaries are on the rise in my neighborhood.
We take note of your comments. These have been communicated to the Technical department. You will be contacted by our Social Media Officer as soon as possible to discuss further.
Kind regards
Fidelity-Adt
We take note of your comments. These have been communicated to the Technical department. You will be contacted by our Social Media Officer as soon as possible to discuss further.
Kind regards
Fidelity-Adt
