ADT Technical – always useless

On Monday 6 November 2017 I sent a signed quote for installation of PIR devices to Mark Schoeman in Sales. Followed up with him three times, am being told there is ‘a delay’ in Technical and they are catching up but have not yet even loaded my quote on the system for work allocation. Called Technical myself, asked for Leonard the manager, not there. His assistant? Not there. Any manager? Not there. Ina Venter the call agent took over 16 minutes to i) give me the third degree check on ‘my profile’ and ii) finally to tell me that the quote was still not yet loaded. (which was my complaint in the first place). No answer as to when. Says she will email a manager to intervene. Where are all the managers? Not here. “Always there” (meaning out to lunch with the lights off I presume). Fidelity ADT ? They should rename themselves SABENA.