ADT TAKES CASH AND DOES'T PITCH FOR JOB

We struggled for a month to make a booking with ADT to come and reset the alarm as the house was sold and the new owner has moved in.<br> A CASH booking was made and paid for as the new owner doesn't have an account with ADT yet.<br> The appointment was made on the 7th of May for the 15th of May, only after I provided the proof of payment, and I provided Emerentia with the new owner's phone number and his e-mail address.<br> On the day of the appointment the client asked her after lunch where the technician was. the response was that he had to be patient as the technician work until 17h00<br> The technician never came, and when the client asked when the appointment was rescheduled for, ADT wanted his ACCOUNT details and stated that they cant send a technician out if he doesn't have an account<br> THE CASH WAS PAID UPFRONT!!!!<br> The appointment was made, and ADT didn't turn up for the appointment<br> How can you accept cash and not provide the service?<br> How can you not go to an appointment and then not know the details of the client in order to re-schedule?<br>