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ALLAN W

1 reviews | Active since Jun 2011

19 Apr 2021, 11:09

ADT SUCKS.

HAS ANYBODY ELSE HAD PROBLEMS WITH ADT; POOR SERVICE, LONG RESPONSE TIMES ETC. We recently had a burglary,which was an inside job and ADT had set up street cameras paid for by the street. When we approached the street committee they requested a police case number which was provided but they have been dragging their heels about supplying the footage.It is now over 7 days since we requested the footage for the police The person we have contacted at ADT has been arrogant and the most unhelpfull person I have dealt with in a long time. Even though they had been told that the footage was needed urgently for a court case and that there was the possibility of the suspect walking free without this footage This is not the first time I have had problems with ADT. When ADT first came to this country they bought out a number of local security companies including Claw Security. Claw Security were doing a brilliant job at my business premises with response times of often under 5 minutes and during the period that they handled security we never lost a single item from numerous attempted break ins. After ADT took over we had numerous problems including poor response, items being ****** as a result of this. In one case they were able to access a walk in strong room and still have time to access the safe inside it and remove cash and a firearm. After this incident we changed from ADT to another security company. My ex wife has also had problems with ADT on 2 separate occasions and has now changed to CAP Secuity and is very happy. It also appears that they have recently taken over 7 Arrows Security and I am hearing of customers who were very happy before and are now very unhappy with ADT’s poor performance compared to 7 Arrows. Has anybody else had problems with ADT; poor service, long response times etc. PLEASE SHARE THIS TO EVERYONE YOU CAN ADT CANNOT BE ALLOWED TO GET AWAY WITH THIS. DID YOU KNOW THERE IS EVEN A GROUP ON FACEBOOK CALLED ADT SUCKS https://www.facebook.com/groups/***

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Replies (1)
Adt Security
Adt Security's reply19 Apr 2021, 14:46
Official
Dear Allan

We thank you for bringing this to our attention. You will be contacted by our Social Media Officer as soon as possible to discuss further.
 

 Kind regards
 Fidelity-Adt