ADT *****ing our money

<p>We signed a contract with ADT for a Cellphone panic alarm service. I became extremely ill and couldn't work anymore, therefore we had to cancel our contract. We e mailed ADT as well as phoned them. It is recorded in our voice conversation with them that Lindiwe made a note that the account was paid up and had to be cancelled. Then ADT deducted another payment last month. When we phoned to ask why, we were told that we had to send an email to do so. </p> <p>This is so NOT right. We did all of this and it is recorded that the account was paid up and no monies would be deducted again.</p> <p>We are considering ******** charges as we gave ADT no instructions to deduct again.</p> <p>Will we be paid back the installment they deducted? Ell. that's a good question.</p> <p>Arlene and Henry Jacobs</p>