ADT Stalling with cancellation request

I called the ADT customer line to cancell my agreement. The first call I was told that the agreement must be requested from their accounts department<br> <br> The second call after 3 days . They told me my cointract has arrived and I must speak to someone. ( They dont know ) . <br> <br> I had to call in several ( more than 3 ) to ask what I must do. Everytime I speak to a different call centre agent which cannot call me back . I must call again., Which tell me my contract has been requested and they are looking in to this.<br> <br> On the 4th time I was told by another call center agent that I actually must send an email to cancel and that requesting the agreement does not count as a cancellation . So the last 3 weeks was a waste of time and does not count as a notificatiom Even thou they requested my agreement to cancel. <br> <br> I have now sent an email of cancellation twice to [Email Removed] on the 16th March. Up till now no acknowledgement of email. I have delivery reports ect. <br> <br> My request and calls started on the 09 March 2015<br> <br> It seems to me that this is a stalling system. Every month wasted is just another premium deducted from the consumer. <br> <br> I am stopping my debit order and await a call <br> MS