ADT Service Levels don't match Alarm response time

At the outset let me say after years of good service to my parents your current lack of service is at best disappointing. My father pass? daway on 23 December and we were advised that for 12 months you would provide a free service. This has not happened. At the same time my mother has tried on several times to cancel the service and has spent a small fortune on the mobile phone to Monique / Dominique and we were promised a person would visit to be able to cancel in writing. This likewise did not occur either. We were then advised that this could be done by way of email so this constitutes a formal cancellation once again. Please confirm by email to myself as well as Elize Jooste and Lynne Shelton who is executor of my father estate. <br> Also please advise who you intend reimbursing my mother for the deductions made in Jan to April in spite of your commitment to a free service to my mother as a widow. <br> I appreciate you showing us the same level of service we have received for many years in our family home to rectify the current situation<br> <br>