ADT Service is pathetic

My home was broken into and the alarm did not go off and the reason was because the alarm was actually ******. I was told that my alarm had a tamper system and if someone had to try and tamper with it the alarm would go off, clearly that did not happen. I got home that evening and my items were ******. ADT has said the alarm did not send a signal to the offices because there was no power to the signal unit which for me does not make sense, if you are not receiving a signal then you should investigate. Clearly that did not happen. I have asked for contract to be cancelled on numerous requests and to date nobody from ADT has got back to me. Me debit order has gone off for a service that I am no longer using. I was emailed on the 4th by Makgotso Thusi to contact me regarding my cancellation, today is the 16th and still no contact or email! ADT is absolutely pathetic and will never ever use ADT again and I will tell all my family and friends of my ********** experience with ADT. The mobile unit however was excellent and I appreciate their efforts but the rest of ADT has given me terrible service. I am sure plenty of excuses will come up but in the end ADT has given me terrible service, something that should not have happened after a burglary.