Adt service
My mom got a phone call from ADT to inform her that her application was declined due to a bad credit record. She have no debt and phoned ITC, who sent her an email confirming that she do not have a bad credit record. She then phoned adt to tell them how disappointed she was. Adt then told her that it was a little mistake, to my mom that was unacceptable and so she requested a written explanation. She also sent adt an email to complain and received an email from them saying that they will get back to her. She never heard from them again only to find that they debited her account on 17/8/2018 with R1400 and due to their lack of communication and service she has ended up with the bank declining the debit order due to insufficient funds. She told them right from the start that she needed to transfer money for the debit order. So it seems like they decline your application, but still want money.
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Adt Security's replyOfficial
20 Aug 2018, 10:10We apologise for the inconvenience caused. This information has been escalated to the Sales Department. Someone will be in touch with you soon.
Kind regards
Customer services
Best regards,
Adt Security's reply20 Aug 2018, 10:10
Official
We apologise for the inconvenience caused. This information has been escalated to the Sales Department. Someone will be in touch with you soon.
Kind regards
Customer services
Best regards,
's updateReviewer Update
22 Aug 2018, 10:07I've yet to receive a call. I had a missed call from a strange number so it could be that but you can't always just answer your phone and one call isn't good enough
's update22 Aug 2018, 10:07
Reviewer Update
I've yet to receive a call. I had a missed call from a strange number so it could be that but you can't always just answer your phone and one call isn't good enough