ADT Security ******* will not return *******ly instituted debit

In July 2022 I wrote a review regarding a faulty system which triggered the false alarms initially when armed and later even when not armed. This phenomenon started in 2021 upto 8 July 2022 when I made a review here.

A gentleman called Gerhard from ADT contacted me on the 10 July 2022 committing to having the problem resolved. A technician did address the problem, and the issue was resolved. At the end of the contract period which was November 2022 I decided to no cancel the two contracts as I had lost confidence in ADTs services. The process of cancellation was laborious and tiring, but I was happy it was done.

On the 03 January 2023 an amount of R379.50 was debited from my bank account by ADT. I called their customer care on the 04 January 2023 inquiring about the debit and I was never ready for the answer I received. The debit was due to “Excessive alarm response” at the property where I had a faulty alarm system which I was at pains of reporting since 2021 up until I made a review at Hellopeter. I had attended comedy shows before but none came close to the joke ADT pulled on me. I was reassured that the money will be refunded after explaining yet again that the reason for the excessive alarm was due to a faulty alarm that went off even when not armed and that I reported the fault for more than a year to no solution.

I immediately called Gerhard and he assured me that this was a mistake that should be resolved. He requested that I forward him the message of the debit order and he will follow up on the matter, which I did to no response. I sent him a follow up message on the 11 January 2023 to no avail. I sent him a message and a WhatsApp on the 15 March 2023 and he responded on the 16 March 2023 mentioning that I should follow up with accounts despite his promise to follow up on the matter 2 months earlier.

I don’t want many things from ADT, all I want is my hard earned money that they stole from my bank account on the 03 January 2023. When they took this money from my account we had no contract and I believe that their actions of debiting my account for stupid reasons without my consent after the contract was concluded amicably was a ******** activity.