1 reviews | Active since Jan 2017
ADT Security SUCKS!!! DISGUSTING SERVICE ALL ROUND
Most Disgusting Company -My advice is to not contract or install their devices, I have been with ADT for a while since the change to fidelity the inferior products coupled with after sales service as well as the most inefficient staff from managers to technicians have placed me in the most insecure space any person can be. I had paid for the installation of an entire alarm system including the best beams on the outside of my house back and from - thinking this was high tech as per the advice of the person giving the Quote from ADT only to find that from day 1 and a year down the line to date they would bypass all beams all passives and leave me with only a passive in y garage that is my security?????? Yet without fail I have been debited every single month for the armed response and monitoring. The technician from ADT has virtually been to my house more than once a week in the last six months and cannot figure out what the problem is. They have to date removed my Beams and sent back to the factory and I have been without it for the past 2 months, Is this what you call security ??? The worst of it all is the Managers of these Technicians - have they not even seen the trend or the call outs in the past 6 months -that they have not questioned this? what kind of Company is this?-Further more to speak to anyone other that the Technician is Top secret -they don't know who is the managers manager???? and cannot give the numbers as its private and personal, yet I am supposed to be without security because someone's number is personal while my life and security is at stake.
We apologise for the delayed response to your query/complaint. You have been contacted by Management and an appointment has been scheduled for tomorrow.
Kind regards
Fidelity-Adt
We apologise for the delayed response to your query/complaint. You have been contacted by Management and an appointment has been scheduled for tomorrow.
Kind regards
Fidelity-Adt
asper my previous review in January 2022-I have given you the chance since January 2022 to resolve my issues I am having with the home alarm system.
7 months and I still have no solution to this problematic system you have installed at my home, I am still having sleepless nights, I will not go into my medical bills, telephone bills and other expenses that I have had to endure since this has started-I will eventually claim from you - Should I reach a point of legal battle with you.
I find it firstly, absolutely absurd that for the 56 calls I have made to ADT I am not given the chance to speak to/or a return call from a so called mysterious Jade Henning's, I have been put in the care of a Rashied Narrison since the 14th January 2022 who had the entire system upgraded, but since then he has read all my messages of complaints and has not responded to any to date. What exactly does this mean. I have sent to the customer care department my complains and to date have also not had any response?
The Managers, Directors and the CEO are untouchable you are not able/allowed to speak to them :yet this company promotes promotes and advertises their hands on customer experience-peace of mind etc, PLEASE STAND UP TO YOUR WORDS, cos they mean absolutely nothing. My problems go back 21/2 years????
I am constantly being sent a technical person and its trial and error, When do I get to have peace of mind?????
I ask what do I do next?
I am a committed/faithful paying customer every single month for armed response without ever a missed payment
But your service is beyond pathetic to say the least.
I pray you can do something before this month ends.
asper my previous review in January 2022-I have given you the chance since January 2022 to resolve my issues I am having with the home alarm system.
7 months and I still have no solution to this problematic system you have installed at my home, I am still having sleepless nights, I will not go into my medical bills, telephone bills and other expenses that I have had to endure since this has started-I will eventually claim from you - Should I reach a point of legal battle with you.
I find it firstly, absolutely absurd that for the 56 calls I have made to ADT I am not given the chance to speak to/or a return call from a so called mysterious Jade Henning's, I have been put in the care of a Rashied Narrison since the 14th January 2022 who had the entire system upgraded, but since then he has read all my messages of complaints and has not responded to any to date. What exactly does this mean. I have sent to the customer care department my complains and to date have also not had any response?
The Managers, Directors and the CEO are untouchable you are not able/allowed to speak to them :yet this company promotes promotes and advertises their hands on customer experience-peace of mind etc, PLEASE STAND UP TO YOUR WORDS, cos they mean absolutely nothing. My problems go back 21/2 years????
I am constantly being sent a technical person and its trial and error, When do I get to have peace of mind?????
I ask what do I do next?
I am a committed/faithful paying customer every single month for armed response without ever a missed payment
But your service is beyond pathetic to say the least.
I pray you can do something before this month ends.
We take note of your comments and have seen the e-mail and the calls loaded on your profile. We have escalated it to Management to call you to further address and resolve.
It will be followed up by a call to them to make contact with you today still.
Our apologies once again for any inconvenience caused with regards to the above.
Kind Regards
Fidelity-Adt
We take note of your comments and have seen the e-mail and the calls loaded on your profile. We have escalated it to Management to call you to further address and resolve.
It will be followed up by a call to them to make contact with you today still.
Our apologies once again for any inconvenience caused with regards to the above.
Kind Regards
Fidelity-Adt
I've called the Technical Manager of your area and he has confirmed that one of our Senior technicians will be attending today.
I will follow up with all again tomorrow.
Kind Regards
Fidelity-Adt
I've called the Technical Manager of your area and he has confirmed that one of our Senior technicians will be attending today.
I will follow up with all again tomorrow.
Kind Regards
Fidelity-Adt