IL
Ismail L
1 reviews | Active since Feb 2021
15 Feb 2021, 14:37
ADT SECURITY *****S FROM THE PEOPLE THEY SUPPOSED TO PROTECT AND MORE
It seems that ADT is not interested in securing our homes but to take extra money for additional Services without providing any. Last year ADT staff came to upgrade my system and left with a ****** perfume, until today have not gotten a conclusion on the outcome. Just last week and many times earlier, they come after 30 mins of alarm going off. I called and they said it was a shift change, apparently no service during this time, maybe they should change to 23 hrs response only or that it may take 30 mins to get to you. spoken to them again and said supervisor will back to you but nothing since. disappointing service and waste of money but we have no choice due to the crime and ADT takes advantage of the fear. maybe will try another company.
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Adt Security's replyOfficial
15 Feb 2021, 16:25Dear Ismail Lambat
We thank you for bringing this to our attention. You will be contacted by our Social Media Officer as soon as possible to discuss further.
We thank you for bringing this to our attention. You will be contacted by our Social Media Officer as soon as possible to discuss further.
Kind regards
Fidelity-Adt
Adt Security's reply15 Feb 2021, 16:25
Official
Dear Ismail Lambat
We thank you for bringing this to our attention. You will be contacted by our Social Media Officer as soon as possible to discuss further.
We thank you for bringing this to our attention. You will be contacted by our Social Media Officer as soon as possible to discuss further.
Kind regards
Fidelity-Adt
IL
Ismail L's updateReviewer Update
18 Feb 2021, 16:11Hi
So its true, it takes a hellopeter review to get ADT's attention but when you call directly and ask for service they never call back. anyway the person who called back about the 30 mins delay in alarm response apologised for their control room errors and was well mannered and heard what I had to say and that he would speak to his superior and report SOP failures. apparently ADT have sufficient response teams to cater for alarm response and it was control room who made a mistakes in not reporting the incident to the response vehicle as they were changing shifts.
However the perfume case was handled by another person, Claude I believe, who was rude and didn't allow me to vent any frustration about the case, completely ignored my story of events and was very defensive, failed to even acknowledge my series of events and disregarded the past, instead he told me that I had to report to the police with a case number for them to be able to proceed with it any further. when I reacted angrily to his repeated failure to listen to me and constantly talking over me, I completely lost it and then he put the phone down on me. this is ADT, a global company with complete disregard to any decent customer service, SOP and downright unacceptable behaviour. God save us. I will be making a formal complaint and cancel my contract with them. I would urge others to do so too if they are not satisfied so ADT can know the consequences of their actions towards their customers.
So its true, it takes a hellopeter review to get ADT's attention but when you call directly and ask for service they never call back. anyway the person who called back about the 30 mins delay in alarm response apologised for their control room errors and was well mannered and heard what I had to say and that he would speak to his superior and report SOP failures. apparently ADT have sufficient response teams to cater for alarm response and it was control room who made a mistakes in not reporting the incident to the response vehicle as they were changing shifts.
However the perfume case was handled by another person, Claude I believe, who was rude and didn't allow me to vent any frustration about the case, completely ignored my story of events and was very defensive, failed to even acknowledge my series of events and disregarded the past, instead he told me that I had to report to the police with a case number for them to be able to proceed with it any further. when I reacted angrily to his repeated failure to listen to me and constantly talking over me, I completely lost it and then he put the phone down on me. this is ADT, a global company with complete disregard to any decent customer service, SOP and downright unacceptable behaviour. God save us. I will be making a formal complaint and cancel my contract with them. I would urge others to do so too if they are not satisfied so ADT can know the consequences of their actions towards their customers.
IL
Ismail L's update18 Feb 2021, 16:11
Reviewer Update
Hi
So its true, it takes a hellopeter review to get ADT's attention but when you call directly and ask for service they never call back. anyway the person who called back about the 30 mins delay in alarm response apologised for their control room errors and was well mannered and heard what I had to say and that he would speak to his superior and report SOP failures. apparently ADT have sufficient response teams to cater for alarm response and it was control room who made a mistakes in not reporting the incident to the response vehicle as they were changing shifts.
However the perfume case was handled by another person, Claude I believe, who was rude and didn't allow me to vent any frustration about the case, completely ignored my story of events and was very defensive, failed to even acknowledge my series of events and disregarded the past, instead he told me that I had to report to the police with a case number for them to be able to proceed with it any further. when I reacted angrily to his repeated failure to listen to me and constantly talking over me, I completely lost it and then he put the phone down on me. this is ADT, a global company with complete disregard to any decent customer service, SOP and downright unacceptable behaviour. God save us. I will be making a formal complaint and cancel my contract with them. I would urge others to do so too if they are not satisfied so ADT can know the consequences of their actions towards their customers.
So its true, it takes a hellopeter review to get ADT's attention but when you call directly and ask for service they never call back. anyway the person who called back about the 30 mins delay in alarm response apologised for their control room errors and was well mannered and heard what I had to say and that he would speak to his superior and report SOP failures. apparently ADT have sufficient response teams to cater for alarm response and it was control room who made a mistakes in not reporting the incident to the response vehicle as they were changing shifts.
However the perfume case was handled by another person, Claude I believe, who was rude and didn't allow me to vent any frustration about the case, completely ignored my story of events and was very defensive, failed to even acknowledge my series of events and disregarded the past, instead he told me that I had to report to the police with a case number for them to be able to proceed with it any further. when I reacted angrily to his repeated failure to listen to me and constantly talking over me, I completely lost it and then he put the phone down on me. this is ADT, a global company with complete disregard to any decent customer service, SOP and downright unacceptable behaviour. God save us. I will be making a formal complaint and cancel my contract with them. I would urge others to do so too if they are not satisfied so ADT can know the consequences of their actions towards their customers.